Hi, I'm Nirwana Duckakis

IT Support & Helpdesk | IT Network | PC Hardware Specialist | Hybrid Meeting AV Operator | Web Developer | Technical Support

Providing Application and Website development services, with experience as an IT Solution.

Nirwana Duckakis Profile Photo

About Me

Career Objective

Always taking opportunities to upgrade my skills in IT technology, while contributing to meet company needs. I have a strong ambition to contribute to enhancing the value of the company, particularly in the field of IT, which includes software development, web applications, and other technological solutions.

With a deep understanding of client needs, I can assist in developing innovative products that meet market demands. I believe that a strategic and collaborative approach will strengthen the company's position in the technology industry and provide significant added value.

duckakis7@gmail.com
+62 896 0499 0699
Kelapa Dua, Kebon Jeruk, West Jakarta, DKI Jakarta, Indonesia

Achievements

PT Cita Solusi Indonesia

Jakarta, Indonesia

IT System Management, Development & Event Operations

  • IT System Management & Support: Successfully managed and maintained IT systems for over 100 users at BPSDM Kementerian Perhubungan, ensuring smooth daily operations.
  • Application & Website Development: Contributed to the development of five key applications (company profile, registration app, quiz app, and scoring app), significantly improving operational efficiency for the Event Organizer team.
  • Event Technical Operations: Seamlessly managed technical operations for over 50 hybrid meetings and training sessions using platforms like Zoom, OBS Studio, and vMix.

PT Haguro Inspira Mandiri

Jakarta, Indonesia

IT Infrastructure Management & Support

  • IT Infrastructure Management: Successfully managed and maintained the IT infrastructure for over 30 retail stores across Indonesia, ensuring seamless IT operations and business continuity.
  • Proactive Troubleshooting: Reduced IT downtime and technical issues by providing proactive monitoring, analysis, and troubleshooting of PCs, printers, CCTV, and network systems.

PT Medco Energi Internasional (Vendor HPKom)

Jakarta, Indonesia

Device & Data Migration

  • Device Refresh Program: Successfully managed the large-scale device refresh program, facilitating the seamless transition of old devices to new ones for users at the Energy Building.
  • User Data Migration: Streamlined the user migration process by expertly handling data backup from old devices to new laptops and PCs.

PT Mitra Service Infotama (Freelance)

Jakarta, Indonesia

IT & Network Project Execution

  • Versatile Project Execution: Successfully executed a wide range of IT projects, demonstrating adaptability and technical versatility across various client needs and technologies.
  • Network Infrastructure Leadership: Led the installation and activation of network infrastructure for key government and private sector clients, including Aruba SD-WAN Access Point for the Hypernet - Kominfo Project and WiFi for Kominfo RPTRA Projects.

Skills & Expertise

Programming Skills

HTML
CSS
JavaScript
PHP
MySQL

Technical Skills

Troubleshooting
CCTV
Printer & Scanner
PC Assembling

Non-Technical Skills

Analysis
Creativity
Critical Thinking
Problem Solving
Teamwork

Featured Projects

Company Profile Cita Solusi Indoensia

Penyusunan dan perancangan Company Profile yang detail untuk mempresentasikan identitas, layanan, dan portofolio dari PT. Cita Solusi Indonesia sebagai agensi kreatif dan event organizer.

Desain Identitas Branding Company Profile

Company Profile Citra Bahana Manajemen

Perancangan Company Profile yang komprehensif, menyoroti spesialisasi perusahaan dalam Event Organizing, perencanaan acara, konsep kreatif, hingga manajemen logistik untuk berbagai event.

Event Organizer Branding Event Planning

SIMPATIF - BPSDM Perhubungan

Pengembangan sistem informasi manajemen arsip digital yang mengotomasi siklus hidup dokumen (Record Lifecycle). Aplikasi ini mengelola proses retensi arsip mulai dari penataan, usul pindah, hingga eksekusi pemusnahan atau penyerahan arsip statis secara sistematis sesuai standar JRA.

Bcrypt Security SQL Transaction Automated JRA Audit Trail

Sistem Informasi JDIH BPSDM Kemenhub

Pengembangan portal Jaringan Dokumentasi dan Informasi Hukum (JDIH) untuk mempermudah akses dan pencarian produk-produk hukum resmi BPSDM dan Unit Pelaksana Teknis (UPT) di lingkungan Kementerian Perhubungan.

Sistem Informasi Dokumentasi Hukum Pemerintahan

Portal Layanan & Data GoldGen Hub BPSDM

Pengembangan portal layanan digital terpadu (*GoldGen Hub*) BPSDM Kemenhub yang menyediakan akses satu pintu untuk seluruh layanan akademik, diklat, sertifikasi, dan pengelolaan SDM transportasi.

Integrasi Sistem Layanan Publik E-Government

Kuis Interaktif Pilihan Ganda PLN

Pengembangan platform Kuis Pilihan Ganda Interaktif yang dirancang khusus untuk kebutuhan pelatihan atau penilaian karyawan/peserta dari PLN (Perusahaan Listrik Negara).

Kuis Interaktif E-Learning Pelatihan

Motorcycle Marketplace

Online platform dedicated to buying and selling motorcycles. Connects buyers with sellers, offering secure transactions and user-friendly experience.

E-commerce Secure Payment User Management

Wedding Invitation

Beautiful digital wedding invitation with elegant design and interactive features. Modern approach to traditional wedding invitations.

Digital Design Interactive Responsive

Digital Registration Form

Digital Registration Form for all event needs at Citra Bahana Management. A fast, accurate, and user-friendly digital solution that replaces manual processes.

Responsive Design Data Security Automation

Podium Application

Interactive podium system for Cerdas Cermat competition at BULAN K3 NASIONAL HSSE UID JAYA FESTIVAL 2025. Real-time scoring and display system.

Real-time Interactive Score Management

Work Experience

IT Helpdesk / Programmer Developer Support

February 2025 - Present

PT Cita Solusi Indonesia

Responsible for ensuring the smooth operation of IT systems and support for users at Kementrian Perhubungan (BPSDM). Tasks include troubleshooting hardware and software issues, configuring LAN and IP settings, performing RJ45 cable crimping, diagnosing printer and scanner problems, assembling and maintaining PC, laptop, and all-in-one device, and providing on-site technical assistance. Also served as a technical operator for hybrid meetings and training sessions using Zoom, OBS Studio, and vMix. Additionally contributed as a programmer/developer for application and website development based on the operational needs of the Event Organizer company.

IT Helpdesk / Support

April 2023 - January 2025

PT Haguro Inspira Mandiri

Responsible for ensuring the smooth operation of IT needs, including monitoring, analysis, maintenance, technical support, and troubleshooting of IT equipment such as PC, printer, CCTV, and internet networks in offices and stores. Currently, there are more than 30 stores spread across Indonesia.

IT Deployment Engineer

February 2022 - February 2023

PT Medco Energi Internasional (Vendor HPKOM)

Responsible for managing the device refresh program, facilitating the handover of old devices (laptops and desktop PCs) and replacing them with new ones. Provided comprehensive user support, including assisting with data backup from old devices to new ones, guiding users through the initial login process, and installing necessary applications to meet their specific needs.

IT Engineer Freelance

Various Projects

PT Mitra Service Infomata

  • Aruba SD-WAN accesspoint Installation Hypernet - Kominfo Project
  • Staging Bios dan Office 365 Astragraphia Warehouse
  • ICON+ Hypernet Wifi Activation – Kominfo RPTRA Projects
  • Staging and Installation Software BPJS user - PT. Harvest Perdana Kompakindo
  • Android Checker & Maintenance DAV Alfamart

Education

S.Kom - Teknik Informatika

Universitas Satya Negara Indonesia

2017 - 2021 • GPA: 3.16

Comprehensive study in Information Technology with focus on software development, network systems, and emerging technologies. Developed strong foundation in programming, database management, and system analysis.

Developed an IoT-based wedding guest control system using infrared sensors to detect objects and display information on LCD, ensuring COVID-19 health protocol compliance during mass gatherings at wedding events. This prototype helps wedding organizers maintain social distancing and capacity limits effectively.

IoT Integration Real-time Monitoring Wedding Technology Health Protocol Web Dashboard Embedded Systems Infrared Sensors COVID-19 Compliance

Get In Touch

Let's Work Together

I'm always open to discussing new opportunities, interesting projects, or ways to be part of your vision.